Customer services specialist in aviation (m/f)

Hamburg | 20187879

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

Use your know-how to give tomorrow's technologies a head start today, working as a customer services specialist in Hamburg with our client, Airbus Operations GmbH. Meet the challenges of repairs management using your own initiative and innovation.

Task description

  • Acting as the interface for repair and exchange requests as well as the contact person for commercial questions from clients (including air carriers and maintenance companies)
  • Guaranteeing the administrative procedure of the repair order process, including for drawing parts and tools
  • Management and monitoring of customer repair orders
  • Daily communication with the repair stations to achieve the performance goals of open repair orders
  • Ensuring the timely delivery of repair orders
  • Identification of potential for optimisation as well as implementation and monitoring of process changes and improvement measures


  • Completed degree in business studies, preferably with a focus on supply chain/logistics
  • At least 2 years of professional experience in the areas of customer services, supply chain/logistics and sales
  • Expertise in order management within aviation would be advantageous
  • Confident user of MS Office and SAP
  • Fluent command of German and English
  • Willingness to go on business trips (3-5 times per year, worldwide)

Our Services

  • Permanent employment contract
  • Equal pay model, including 30 days of holidays
  • Personal support close to work
  • Bonuses and allowances above standard rates
  • Annual bonus payments
  • Company pension scheme with employer contributions
  • Extensive opportunities for training and further education
  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)

Your Contact

Christin Hausch
HR Management

ARTS Experts GmbH
Hermann-Reichelt-Str. 3
Dresden 01109
+49 (0)351 / 795 808 15

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950