Commercial Employee Order Processing & Customer Service (m/f/x)

Optimize structures. Manage processes. Inspire customers.

At Diehl Aerospace GmbH in Frankfurt am Main, you will play a key role in customer service and order fulfillment as a Commercial Employee Order Processing & Customer Service – with an international focus. Your interface function is in demand when it comes to harmonizing customer-oriented solutions with internal processes. Apply now and become part of a technology-driven company! The gross annual salary is a maximum of €42,000, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – multiple applications are therefore not necessary.

Job details

Workplace: Frankfurt

Occupational Area: Supply Chain / Purchasing / Sales

Contract: Temporary employment

Job-ID: 16869

Customer:

Tasks

• Providing telephone and written support to international customers in the area of sales and order management
• Complete order processing for series devices and new launches – from quotation to invoice
• Maintaining master data and checking customer orders, including delivery and payment terms
• Demand planning based on forecasts and customer orders
• Creating delivery notes and invoices, including performance tracking
• Optimization of existing processes and systems in cooperation with specialist departments
• Handling of escalations and complaints as an interface between customers and internal teams
  

Qualifications

• Completed commercial training with many years of professional experience
• Alternatively: Bachelor's degree in business administration, industrial engineering, economics, or comparable
• Several years of professional experience as a commercial clerk, in customer service, and experience in customer service or international sales
• Experience in aviation and order processing and basic knowledge of project management desirable
• In-depth user knowledge of MS Office and SAP SD is essential, and knowledge of S/4HANA is an advantage
• Business fluent German (at least C1) and proficient English (at least B2)
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory