Customer Service Dispatcher at Airbus (m/f/x)

Top-level customer contact – is service your strength?
We are looking for a dedicatedCustomer Service Dispatcher in Hamburg-Finkenwerder for our client Airbus Operations GmbH. If you enjoy actively shaping customer experiences, have organizational skills, and feel at home in the aviation industry, this is the right place for you. Apply now and become part of an international team!

The gross annual salary is between €46,900 and a maximum of €48,300, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – multiple applications are therefore not necessary.

Job details

Workplace: Hamburg Finkenwerder

Occupational Area: Administration / Management

Contract: Temporary employment

Job-ID: 17774

Customer:

Tasks

• Organizing customer transportation by phone, email, and on site
• Coordinating customer offices and meeting rooms for appointments
• Welcoming and assisting international customers, including onboarding at Airbus
• Maintaining customer data in the internal system
• Managing rental vehicles (carpool management)
• Processing fines and parking violations
• Providing administrative support in the delivery process and at internal interfaces

Qualifications

• Completed commercial training with many years of professional experience
• Several years of professional experience in customer service and assistance/secretarial work
• Class B driver's license required
• Confident use of Google Workspace
• Business fluent German and English skills (at least C1)
• Willingness to work in a 2-shift system and be on call on Saturdays (approx. every two months)
• A valid, unrestricted work permit for the European Union (no student visa) is essential