After-Sales / MRO Aviation Customer Service Representative (m/f/x)

Structure meets responsibility – your experience is in demand.
At Airbus Helicopters Deutschland GmbH in Donauwörth, as a After-Sales / MRO Aviation Customer Service Representative, you will play a key role in efficiently managing internal repair processes and reliably implementing customer requirements. Your technical understanding, strong communication skills and quality awareness are crucial here. Become part of a team that builds trust through performance.

The gross annual salary is a maximum of €55,300, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – multiple applications are therefore not necessary.

Job details

Workplace: Donauwörth

Occupational Area: Supply Chain / Einkauf / Vertrieb (neu)

Contract: Temporary employment

Job-ID: 17419

Customer:

Tasks

• Control, monitoring and management of internal repair orders in the civil and military sectors
• Timely and high-quality processing of customer orders and deliveries
• Proactive communication with customers about the processing status of open orders
• Transmission of relevant customer key performance indicators (KPIs) and coordination with internal interfaces
• Management of spare parts inventories as part of the repair processes
• Organisation of component shipments to the logistics platform or directly to the customer
  

Qualifications

• Completed vocational training (e.g. as an aircraft mechanic, industrial mechanic or industrial clerk) with further training as a technician or business economist and additional specialist qualifications
• Many years of professional experience in the aerospace industry, particularly in product development, quality assurance, supply chain/logistics and maintenance/servicing
• Several years of experience in project management in an international corporate environment
• Confident use of MS Office and SAP, as well as good knowledge of Google Workspace
• Business fluent German (at least C1) and advanced English (at least B2)
• A valid, unrestricted work permit for the European Union (no student visa) is essential