Customer Logistics Manager at Airbus (m/f/x)

You will ensure a stable supply of spare parts to customers – even in critical situations.

As Customer Logistics Manager at Airbus Helicopters Germany in Donauwörth, you will be responsible for ensuring smooth processes relating to spare parts supply – from performance indicators to escalation management. Does this sound like your kind of thing? Then apply now.

The gross annual salary is a maximum of €55,300, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – multiple applications are therefore not necessary.

Job details

Workplace: Donauwörth

Occupational Area: Procurement & Supply Chain Operations

Contract: Temporary employment

Job-ID: 18418

Customer:

Tasks

• Managing customer activities related to spare parts supply as the central point of contact
• Managing crisis and escalation situations to limit the impact on customers and secure margins in accordance with PBH contracts or standard terms and conditions of sale
• Monitoring logistical and financial performance indicators (e.g., delivery performance, backorders, returns/core units, complaints, incoming payments, sales, success rates)
• Creating and following up on action plans to improve customer satisfaction, delivery capability, and results
• Working closely with support and service areas (e.g., sales, product support) as well as with the industry community (e.g., MRO, engineering, quality, obsolescence)

• Contributing to continuous improvement and transformation by further developing standards in customer management

Qualifications

• Completed commercial or technical training (at least technician/specialist) or degree in aerospace, industrial engineering, or business administration
• Many years of professional experience in purchasing and several years of professional experience in aerospace and supply chain/logistics
• Extensive experience in customer-related supply chain/after-sales environment (spare parts, service, performance management)
• SAP knowledge (detailed functions)
• Business fluent German and English skills (at least C1 in each); advanced French (at least B2)
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory