Customer Order Specialist at Airbus (m/f/x)

Interface with responsibility – bridging customers, logistics and engineering.

We are currently looking for a motivated Customer Order Specialist to join our client Airbus Operations GmbH in Hamburg-Fuhlsbüttel. In this role, you will be the main point of contact for international aviation customers and ensure that material orders are processed efficiently, on time, and to the highest level of satisfaction. Beyond managing orders, you will coordinate between procurement, logistics and technical departments to keep everything running smoothly. Curious? Then take your chance and apply now!

The gross annual salary is between €64,000 and €67,500, depending on qualifications. If you have already applied to ARTS, we look forward to finding other suitable positions with you – multiple applications are not necessary.

Job details

Workplace: Hamburg Fuhlsbüttel

Occupational Area: Supply Chain / Purchasing / Sales

Contract: Temporary employment

Job-ID: 18190

Customer:

Tasks

• Processing and administration of international material orders for customers such as airlines, MROs and brokers
• Coordination of material sourcing via Satair, suppliers and partners – including escalation procedures in case of shortages
• Monitoring and ensuring on-time deliveries from global warehouse locations
• First point of contact for customers regarding technical inquiries, complaints and delivery status
• Maintaining long-term customer relationships through regular meetings with internal and external stakeholders
• Solution-oriented communication to ensure maximum customer satisfaction
• Collaboration with technical departments to clarify spare part requests accurately

Qualifications

• Completed university degree in Business Administration, Logistics or Supply Chain Management
• Several years of professional experience in disposition, material procurement, customer service and logistics
• Basic knowledge of project management
• In-depth knowledge of SAP, ideally also Google Workspace
• English language skills at negotiation level (at least C1)
• CV in English is required
• A valid, unrestricted work permit for the European Union is absolutely mandatory (no student visa)