Customer Service Manager at Airbus (m/f/x)
Hamburg Finkenwerder,
Germany
In an emergency, every minute counts – you coordinate the fast solution.
At Airbus Operations GmbH in Hamburg-Finkenwerder, you will work as a Customer Service Manager to manage the global procurement and delivery of urgently needed aircraft parts. You will work in the AOG Desk and ensure that critical materials reach their destination as quickly as possible – with a clear eye for priorities and efficient processes.
Apply now and actively shape the logistics for Airbus aircraft!
The gross annual salary is, depending on qualifications, max. 69,608 €. This position is initially to be filled on a fixed-term basis until 31.05.2027. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Emergency logistics for urgently needed aircraft parts (AOG) and ensure the fastest material solution
- Delivery date monitoring and actively manage the availability of critical materials
- Shipment tracking of specific and critical parts, including logistical follow-up and documentation
- Accelerated deliveries to the desired location, planning and implementing expedited shipments
- Procurement options by evaluating different sourcing alternatives to select the fastest delivery variant
- Internal coordination with various functions to ensure smooth processes
Qualifications
- Completed degree (at least Bachelor's) in a technical field, industrial engineering, business administration, international management, supply chain / logistics, or economics
- Several years of professional experience in customer service, process improvement, and supply chain / logistics
- Experience in creating shipping documents
- Proficient use of SAP and Google Workspace; knowledge of warehouse information systems and logistics regulations
- Business fluent German (at least C1) and business fluent English (at least C1)
- Airbus experience mandatory; experience in returns logistics is an advantage
- Stakeholder management, structured way of working, and strong communication skills
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
