IT Service Manager at Airbus (m/f/x)
München,
Germany
Service excellence in an international environment – you shape digital collaboration.
At Airbus Defence and Space GmbH in Taufkirchen / Munich, you will take on the role of IT Service Manager, strategically managing services throughout their entire lifecycle. You are the central point of contact for internal and external stakeholders, ensuring the highest customer satisfaction and seamless processes in a highly complex, international environment with your proactive service approach.
Apply now and actively shape the digital future of the Extended Enterprise!
The gross annual salary is, depending on qualifications, max. 63,141 €. This position is initially to be filled on a fixed-term basis until 30.06.2027. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 35-hour workweek, 30 vacation days & special leave
Mobile & sustainable
employee car park and travel allowance
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
bonuses for employee referrals plus Edenred Card benefits
Responsibilities
- Service Lifecycle Management: Manage services from preparation through implementation to realization across the entire lifecycle
- Customer Satisfaction: Ensure and continuously improve satisfaction regarding services, products, and service support
- Service Innovation: Identify and develop opportunities to introduce new services, products, and support offerings
- Stakeholder Management: Act as the central point of contact for all internal and external stakeholders regarding Extended Enterprise services
- Performance Reviews: Conduct regular performance reviews and derive optimization potential
- Escalation Management: Support in case of escalations, find solutions, and initiate necessary steps to maintain a trusting cooperation
- Service Quality: Monitor and control service quality based on existing Service Level Agreements (SLAs)
- Entry-into-Service: Ensure the smooth operational start when implementing new Extended Enterprise solutions
Qualifications
- Successfully completed Master's or Diplom degree in Computer Science, Engineering, Industrial Engineering, or Business Administration
- Several years of professional experience in customer service and project management
- Solid knowledge of Extended Enterprise processes, methods, and tools
- Experience in service management and stakeholder management
- Experience in design processes
- Basic knowledge of network and virtualization technologies
- Proficient use of JIRA and Confluence
- Experience in DevOps and infrastructure knowledge is a plus
- Business fluent English (at least C1)
- CV in English required
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
