Repair Management & Customer Service Manager | AIRBUS (m/f/x)
Hamburg Finkenwerder,
Germany
International customer service at its best – you manage repair processes for the global aviation industry.
At Airbus Operations GmbH in Hamburg-Finkenwerder, you will work as a Repair Management & Customer Service Manager steering repair, lease, and exchange processes for Airbus proprietary parts. You are the interface between global airlines, MROs, and internal Airbus and Satair teams – ensuring efficient, customer-focused order fulfillment.
Apply now and actively manage the supply chain for aviation components!
The gross annual salary is, depending on qualifications, max. 78,341 €. This position is initially to be filled on a fixed-term basis until 25.05.2027. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Customer Contact: Act as the central point of contact for global airlines and MROs for repair, lease, and exchange services as well as AOG inquiries
- Order Management: Manage repair, lease, and exchange orders and monitor supplier and repair station performance based on Key Performance Indicators (KPIs)
- Problem Analysis: Analyze customer-specific problems and complaints and coordinate solutions with internal and external interfaces
- Supply Chain Monitoring: Closely monitor the entire supply chain (end-to-end process) upstream and downstream
- Performance Reporting: Prepare performance reports reflecting new, closed, and open claims, Shop Processing Time (SPT), and Turn-Around-Time (TAT)
- Project Leadership: Lead and support projects for process improvements and future ways of working
- Forecasting: Forecast and support the timely transfer of piece parts for individual repair stations
Qualifications
- Successfully completed degree in a technical field, industrial engineering, business administration, or economics (at least Bachelor's degree)
- Several years of professional experience in disposition / procurement
- Several years of professional experience in customer service and supplier management
- Initial experience in project management and process improvement
- Proficient use of MS Excel, MS Office, SAP, and Google Workspace
- Business fluent English (at least C1); German, French, and Spanish advantageous
- CV in English required
- High customer orientation, good communication skills, and organizational competence
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
