Process Engineer Customer Service at Airbus (m/f/x)
Hamburg Finkenwerder,
Germany
Data-driven process optimisation – you bring efficiency to customer service.
At Airbus Operations GmbH in Hamburg-Finkenwerder, you will work as a Process Engineer Customer Service to steer the end-to-end performance of customer service processes. You will analyse data, define workflow control boards and implement an effective audit and surveillance concept to continuously improve process quality and adherence.
Apply now and help shape the digital transformation of customer service.
The gross annual salary ranges from 85,000 € to 102,000 €, depending on qualifications. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 35-hour workweek, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Process optimisation: Foster best practices through cross-industry benchmarking and open communication
- Performance management: Continuously improve the end-to-end operational performance of customer service processes, including A220
- Audit concepts: Define and implement an effective audit concept focusing on on-time and on-quality delivery
- Process surveillance: Establish comprehensive operational process surveillance within customer service (process adherence, Go Look See)
- Data analysis: Analyse data and define workflow control boards for customer service processes, using Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
- Decision support: Perform data analysis to support compliance, performance increase and fact-based decision-making processes
- Network management: Maintain close contact with key actors within customer service and the entire support process community
Qualifications
- Successfully completed degree in Computer Science, Engineering, Business Informatics or Industrial Engineering (at least Bachelor's degree)
- Several years of professional experience in IT/information systems and project management
- Many years of experience in process improvement, quality management and quality assurance
- Detailed specialist knowledge in Python and SQL as well as in-depth application knowledge of SAP; knowledge of Google Workspace
- Good knowledge of Lean Management, Project Management and Total Quality Management (problem-solving methods)
- Business fluent English (at least C1); German and French are advantageous
- Experience in Business Process Modelling (BPM) and knowledge of Pyspark, SLATE, Apsheets and Skywise are advantageous
- Willingness to travel (1-2 times per month within Europe)
- Independent way of working, strong communication skills and analytical thinking
- CV in English required
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
