Customer Services Manager at Airbus (m/f/x)
Hamburg Finkenwerder,
Germany
Shape excellent customer relationships – you are the face of Airbus for our airline partners.
At Airbus Operations GmbH in Hamburg-Finkenwerder, you will take on a central role in customer care as a Customer Services Manager. You will coordinate and lead high-level customer meetings, ensure first-class service, and act as the central interface between internal specialist departments, suppliers, and our international customers.
Apply now and help shape customer relationships for the future of aviation!
The gross annual salary is, depending on qualifications, max. 88,061 €. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Customer Representation: Represent Airbus to airline customers and ensure first-class hospitality and service quality
- Central Interface: Act as the central point of contact in the Customer Definition Centre (CDC) for internal Airbus departments and cabin suppliers
- Meeting Management: Create and drive individual meeting agendas based on customer objectives and key decisions to be made
- Mock-up Coordination: Interface with the CDC technical team to ensure the on-time and high-quality construction of temporary cabin mock-ups
- Resource Planning: Guarantee the on-time availability of dedicated experts and equipment for each customer meeting
Qualifications
- Successfully completed degree in Engineering, Business Administration, or International Management (at least Bachelor's)
- Many years of professional experience in customer service
- Several years of experience in project management and process planning
- Proficient use of Google Workspace
- Business fluent English (at least C1)
- Strong communication skills and persuasiveness
- Independent, structured, and result-oriented way of working
- CV in English required
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
