Customer Service Representative | AIRBUS (m/f/x)
Donauwörth,
Germany
As the interface between customer needs and delivery reliability, you coordinate aftersales service.
At Airbus Helicopters Deutschland GmbH in Donauwörth, as a Customer Service Representative for Airplane Doors & AOG, you manage the implementation of customer requirements for serial and post-series needs in the Airplane Doors area. Your work ensures the availability of our products and customer satisfaction through precise planning, coordination, and tracking.
Apply now – and secure the availability of our airplane doors for our customers!
The gross annual salary is, depending on qualifications, max. 52,124 €. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Mobile & sustainable
employee car park and travel allowance
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
bonuses for employee referrals plus Edenred Card benefits.
Responsibilities
- Customer requirements: Collaborate on timelines and input into all manufacturing areas
- Special production and critical AOG requests: Manage and track delivery dates
- Obsolescence management: Coordinate for post-series needs and solution finding
- KPI creation: For monitoring and continuous improvement of delivery reliability
- Customer complaints: Track in cooperation with Quality Assurance and Design
- Material and capacity forward planning: Coordinate with specialist departments
- Customer management: Present delivery information with customer representatives
- Partnership: Further develop with the customer
Qualifications
- Vocational training as an industrial mechanic, logistics specialist, mechanic, or commercial training at least at technician/specialist level or technical training at least at master craftsman level
- Several years of professional experience in manufacturing/production, aircraft construction, customer service/Customer Service, quality management, supply chain/logistics, and technical documentation
- Experience in Customer Service, Quality Management, and Manufacturing Engineering
- Additional qualification as technician or master craftsman
- Language skills: German business fluent (at least C1), English business fluent (at least C1), technical English, French advantageous
- Experience in onsite management/customer service environment and product experience in the Airplane Doors area advantageous
- Experience in Airbus aircraft manufacturing environment
- Soft Skills: willingness to commit, communication skills, teamwork
- Travel willingness and AOG standby duty 24/7
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
