Product Owner Customer Service Systems | AIRBUS (m/f/x)
Hamburg Fuhlsbüttel,
Germany
Shape Digital Customer Service – You Translate Business Requirements into Technical Roadmaps.
At Airbus Operations GmbH in Hamburg-Fuhlsbüttel, you will take on the role of Product Owner Customer Service Systems to strategically manage the Freshdesk platform. You translate the Business Product Owner's vision into clear, actionable delivery plans and optimize the entire ticketing and automation system for customer service.
Apply now and help shape Airbus's digital service infrastructure!
The gross annual salary is, depending on qualifications, max. 88,061 €. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Product Strategy: Translate the Business Product Owner's vision into clear technical delivery roadmaps for the Freshdesk platform
- Backlog Management: Independently manage and prioritize the digital product backlog for Freshdesk
- Team Leadership: Lead external and internal development teams to deliver high-quality releases and stable ticketing operations
- System Optimization: Drive the DevOps and administration setup for Freshdesk, including system monitoring and incident handling
- Workflow Automation: Design and implement best-in-class ticket routing, automation rules, and self-service knowledge bases
- Cross-Functional Collaboration: Work closely with Solution Architects, UX/CX designers, Customer Support managers, and Engineering teams
- Governance & Security: Ensure full compliance with Airbus CyberSecurity, GDPR, and internal data governance standards
Qualifications
- Completed degree in Project Management, Computer Science, or Business Informatics (at least Bachelor's)
- Several years of professional experience in IT/information systems, customer service, and aerospace
- Good knowledge of Change Management and Project Management
- Proficient use of Google Workspace and Jira
- Business fluent English (at least C1)
- Strong communication skills, analytical thinking, and a results-oriented approach to work
- CV in English required
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
