Technical Customer Service Representative at Airbus (m/f/x)

Aircraft operations technology – you make sure everything runs smoothly

For onboard systems to function reliably, you need people with a technical flair for details and interfaces. We are looking for you as a Technical Customer Service Representative for our customer Airbus Operations GmbH in Buxtehude. In a specialized environment combining maintenance, cabin electronics, and customer support, you will play a central role in ensuring system availability during ongoing flight operations. Apply now! This position is initially limited until October 31, 2026. 

The gross annual salary is between €82,500 and a maximum of €85,400, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – multiple applications are therefore not necessary.

Job details

Workplace: Buxtehude

Occupational Area: Quality Management and Assurance

Contract: Temporary employment

Job-ID: 17910

Customer:

Tasks

• Responding to and processing technical customer inquiries about systems such as internet connection (WiFi), video surveillance, or on-board power supply
• Analyzing repair and reliability data to derive technical improvement measures
• Acting as an interface between customers, engineering teams, and repair shops
• Initiating and tracking corrective measures to ensure quality standards
• Supporting system optimization during the operational phase (“in-service”)

• Using the “Tech-Request” tool for structured error documentation

Qualifications

• Completed training as a state-certified technician or specialist in electrical engineering or a technical degree
• Several years of professional experience in the fields of electrical engineering, engineering, maintenance, and customer service
• In-depth knowledge of cabin-related communication technologies (e.g., WiFi, video surveillance, in-seat power)
• Confident use of Google Workspace and the Tech-Request tool
• Business fluent English (at least C1), good German (at least B2); French an advantage
• Structured, independent, and solution-oriented approach to work
• Strong communication skills for working with contacts at different levels
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory