Repair & Customer Service Manager | AIRBUS (m/f/x)
Donauwörth,
Germany
Customer satisfaction through precise order management – you keep the processes flying.
At Airbus Helicopters Deutschland GmbH in Donauwörth, you will take on the role of Repair & Customer Service Manager, ensuring the timely processing of repair orders for civil and military helicopters. You coordinate turn-around times, manage capacities, and guarantee transparent communication with internal customers – ensuring every component returns on time and to the required quality.
Apply now – and actively manage global customer demand.
The gross annual salary is, depending on qualifications, between 67,000 € and 81,000 €. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 35-hour workweek, 30 vacation days & special leave
Mobile & sustainable
employee car park and travel allowance
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
bonuses for employee referrals plus Edenred Card benefits.
Responsibilities
- Order Processing: Timely tracking and coordination of repair orders for the H135 and H145 programs according to customer requirements
- Turn-Around-Time Management: Monitoring and coordination of TAT3, TAT4, and TAT5 processes, including on-time quotation and on-time delivery
- Customer Relationship Management: Maintaining and managing end-to-end relationships with internal customers and proactive communication of order status
- Capacity Management: Ensuring the performance of the repair operation by controlling the Master Production Schedule (MPS) and prioritizing customer requirements
- Inventory and Configuration Management: Monitoring and controlling inventory levels and updating purchase orders (POs)
- Escalation Management: Coordinating escalations, leading steering committees, and ensuring commitments to customers are met
- KPI Reporting: Monitoring and reporting customer KPIs (key performance indicators) for performance measurement
- Interface Coordination: Acting as the central point of contact for Front Office, global workshops, PSO, and logistics
Qualifications
- Successfully completed university degree (Bachelor/Master) in Operations Management, Logistics, Business, or a comparable field
- Several years of professional experience in customer order processing, ideally in the aerospace industry or the automotive sector
- Solid experience in the areas of procurement, project management, and contract management
- Proficient use of SAP (knowledge of detailed functions) and Google Suite
- Advanced German language skills (at least B2) and business fluent English (at least C1); French language skills are an advantage
- Thorough understanding of operational MRO business; knowledge in the maintenance and repair of dynamic components is a plus
- Strong customer orientation, teamwork skills, and analytical thinking
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
