Customer Service Coordinator at Airbus (m/f/x)

Responsibility meets precision – your expertise is in demand!

You bring experience in customer service and the management of material flows? Then take on a key role in international customer support as a Customer Service Coordinator at Airbus Operations GmbH in Hamburg-Fuhlsbüttel. Apply now and actively shape processes.

The gross annual salary ranges between €64,000 and a maximum of €67,500, depending on your qualifications. If you have already applied with ARTS, we look forward to identifying other suitable opportunities with you – multiple applications are not necessary.

Job details

Workplace: Hamburg Fuhlsbüttel

Occupational Area: Supply Chain / Purchasing / Sales

Contract: Temporary employment

Job-ID: 18191

Customer:

Tasks

• Handling of customer inquiries related to global lease orders
• Acting as the central point of contact for customers regarding order status and complaints
• Monitoring and controlling customer orders, including KPI tracking
• Coordinating material flows across various departments
• Implementing improvement measures to optimize the supply chain
• Maintaining internal interfaces, e.g. with Procurement, Logistics and Sales
• Reporting and documentation to ensure quality assurance

Qualifications

• Completed university degree in Business Administration, International Management, Supply Chain / Logistics or Economics
• Several years of professional experience in Procurement, Customer Service, Supplier Management and Supply Chain / Logistics, ideally in the aerospace industry
• Confident handling of SAP and Google Workspace
• Advanced German language skills (min. B2) and very good English language skills (min. C1)
• Willingness to occasionally work late shifts (10 am – 6 pm)
• Strong communication skills, structured and results-oriented working style with a high level of customer and team orientation in a multicultural environment
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory