Customer Service Manager / Supply Chain Manager | AIRBUS (m/f/x)
Hamburg Finkenwerder,
Germany
Optimize repair processes and strengthen customer relationships – your expertise makes the difference.
At Airbus Operations GmbH in Hamburg-Wilhelmsburg, you will take on the central interface function between airlines and service partners as a Customer Service Manager / Supply Chain Manager. You will manage and optimize the administrative processes for equipment repairs and ensure smooth, on-time order processing.
Apply now and help shape the processes of the aviation industry!
The gross annual salary is, depending on qualifications, max. 69,608 €. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Repair order process: Administer and ensure the administrative flow, especially for drawing parts and tools
- Customer repair orders: Manage, monitor, and ensure their on-time delivery
- Daily communication with service partners to achieve performance targets for open orders
- Customer communication at order level, including order management and customer care
- Process optimization by identifying improvement potential and accompanying implementation measures
Qualifications
- Completed vocational training as an industrial mechanic or industrial clerk with further training as a technician or business administrator
- Alternatively, a completed Bachelor's degree in Business Administration or Supply Chain / Logistics
- Several years of professional experience in the areas of scheduling / material procurement, customer service, supplier management, and supply chain / logistics
- Proficient handling of SAP (detailed functions) and Google Workspace
- Proficient German skills; business fluent English skills (at least C1)
- Analytical mindset, independent working style, and strong communication skills
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
