Repair & Customer Service Manager at Airbus (m/f/x)
Hamburg Finkenwerder,
Germany
Your expertise connects customers, suppliers, and processes – worldwide.
At Airbus Operations GmbH in Hamburg-Finkenwerder, you will work as a Repair & Customer Service Manager to manage the entire process for repair, lease, and exchange services of Airbus proprietary parts. You are the central interface between international customers, repair stations, and internal specialist departments, ensuring the timely and high-quality fulfillment of customer orders.
Apply now and actively shape the global supply chain for aircraft components!
The gross annual salary ranges from 71,000 € to 91,000 €, depending on qualifications. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 35-hour workweek, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Customer Interface: Central point of contact for worldwide customers and repair stations for repair, lease, and exchange services
- Order Management: Management and monitoring of customer orders and the contractual performance fulfillment by suppliers and repair stations
- Process Coordination: Analysis of customer problems and coordination of solutions with internal and external interfaces along the entire supply chain
- Communication Management: Daily coordination with repair stations to ensure time, cost, and quality targets
- Customer Information: Comprehensive and timely information for customers regarding the status of component repairs and alternative service solutions
- Process Optimization: Leading and supporting projects to improve processes and future ways of working
- Reporting: Preparation of performance reports on key figures such as Shop Processing Time (SPT) and Turn-Around-Time (TAT)
Qualifications
- Completed degree in a technical field, industrial engineering, business administration, or economics (at least Bachelor's)
- Several years of professional experience in the areas of disposition/material procurement, customer service, supplier management, and process improvement
- Initial experience in project management
- Proficient handling of MS Office (especially MS Excel) and SAP
- Business fluent English (at least C1); knowledge of French, German, or Spanish is an advantage
- High customer orientation, strong communication skills, and a sense of responsibility
- Teamwork skills, organizational talent, and intercultural understanding
- CV in English required
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
