Technical Customer Service Engineer at Airbus (m/f/x)
Bremen,
Germany
Technical expertise for returning to airworthiness – you are the key between standstill and operation.
At Airbus Operations GmbH in Bremen, you will work as a Technical Customer Service Engineer to manage the return to service of aircraft after storage. You analyze deviations, coordinate actions, and ensure airworthiness – with technical expertise and a clear view of processes and risks.
Apply now and actively shape the next return-to-service projects.
The gross annual salary is, depending on qualifications, max. 78,341 €. This position is initially to be filled on a fixed-term basis until 31.05.2027. If you have already applied to ARTS, we look forward to finding further suitable positions together with you – multiple applications are therefore not necessary.
Benefits
Canteen & catering
delicious meals directly in the office in the canteen or cafeteria
Optimum work-life balance
flexible working hours, 30 vacation days & special leave
Attractive remuneration
Equal pay, special payments & bonuses above the standard pay scale
Individual development opportunities
international, Group-wide training & development
Future-proof
company pension scheme with attractive employer contribution
Referral bonus & tax-free benefits
Bonuses for employee referrals plus Edenred Card benefits
Mobile & sustainable
employee car parks and subsidised HVV season ticket
Responsibilities
- Technical queries regarding Parking & Storage (P&S) handled daily and answered via TechRequest
- Status analysis performed for deviations from maintenance procedures and return-to-service actions defined
- Risk identification for unsafe or insecure conditions related to Parking & Storage
- Prioritization and coordination of a network of internal and external stakeholders, especially operators and airworthiness authorities
- Performance monitoring of subcontractor responses to customer queries
- Problem resolution through escalation of blocked queries or risks to ensure timely customer response
- Communication and expertise ensured for FrontDesk officers at other Airbus sites (e.g., Beijing, Europe, Mobile)
- Quality improvement through coordination with the Quality department to define action plans for response quality
Qualifications
- Completed degree in Engineering, Aerospace Engineering, or Mechanical Engineering (at least Bachelor's)
- Several years of professional experience in Engineering and Customer Service
- Several years of professional experience in Aerospace and at least one year of experience in Aircraft Maintenance
- Good knowledge of civil aviation (CA) documentation
- Proficient use of Google Workspace
- Proficient German skills (at least B2); business fluent English (at least C1)
- CV in English required
- Experience in Stakeholder Management is a plus
- Analytical thinking, independent working style, and pronounced communication skills
- A valid, unrestricted work permit for the European Union (no student visa) is mandatory
Become Part of the ARTS Group
Give your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts across diverse high-tech industries, ARTS understands the qualitative demands of the market and offers forward-looking services. The following position is to be filled as temporary employment.
